Edenwald COVID-19 Update 4/8/20

LATEST UPDATE: April 8, 2020

Dear Ladies and Gentlemen of Edenwald,

I really do not have anything new to communicate.  The community remains stable and we have received additional supplies through the Department of Health.

I’ve received some questions regarding the Governor’s new order implementing ‘strike teams’.  Our impression is these teams will be disbursed to facilities with significant outbreaks as a support.  At this time, though we remain in contact with the Department of Health on a daily basis, we are a low priority community so we do not see this as a resource we’d be tapping at this time.  Which quite honestly is a good thing.

My intent is to broadcast my Town Hall Meeting on Friday at 1:30 via the in-house channel and possibly on FB Live or our YouTube channel.  I still need to sort through the technical aspects of accomplishing this.  If the PowerPoint file is not too big, I will email it out as well following the meeting as well as the usual posting on the R.A. website.


April 7, 2020

Dear Ladies and Gentlemen of Edenwald,

There is nothing new to report.  I have updated the FAQs based on questions and areas needing further clarity.

Based upon a continued, justifiable level of concern among our neighbors we are requesting that anyone leaving the property for any reason to mask and immediately return to their apartment upon re-entry and to self-quarantine.

Frequently Asked Questions:                                                                                                                          UPDATED 4/7/20

What does Stay at Home mean?

  • The Governor’s order states: ‘All persons living in the State of Maryland are hereby ordered, effective as of 8:00 p.m. on March 30, 2020, to stay in their homes or places of residences except to conduct or participate in Essential Activities.  “Essential Activities” means:
    • Obtaining necessary supplies or services for one’s self or family.
    • Engaging in activities essential for the health and safety of one’s self and family including such things as seeking medical or behavior health or emergency services, and obtaining medication or medical supplies.
    • Engaging in outdoor exercise activities, such as walking, hiking, running, or biking, but only in compliance with social distancing guidance published by the U.S. Centers for Disease Control and Prevention (“CDC”) and the Maryland Department of Health (“MDH”).

Recommendations are for everyone to wear face masks when they are out in public, yet I don’t have one, where can I get this?

  • Unfortunately, due to the severe shortage of Personal Protective Equipment (PPE) nationally, Edenwald does not have a large enough supply to provide this type of equipment to residents.
  • All PPE is being prioritized to the healthcare units and staff who are in close contact with residents in the delivery of care, as well as other staff working throughout the community.
  • The intent of the face mask is to protect others from anything the wearer may spread.
  • You may cover your mouth and nose with a scarf, bandana or handkerchief in lieu of an actual face mask to prevent droplets from spreading.
  • There are resident volunteers working to make additional reusable masks.  As these become available, we will assess how to make best use of and distribute them.
  • In addition, if Edenwald manages to acquire a large enough volume of PPE that we can comfortably provide masks to residents and know that the staff has the necessary supplies to effectively function we will consider distributing that excess.

How will I receive packages that are delivered to Edenwald?

  • The Security team along with other members of the staff will deliver all packages to your apartment as they are able throughout the day.

How are my pharmacy needs going to be met?

  • Many pharmacies are providing delivery service.  We would encourage you utilize a pharmacy that delivers, such as Austin Pharmacy.  Once medications are delivered to Edenwald they will be brought to your apartment.

How will I get my laundry done if I don’t have laundry inside my apartment?

  • Your goal should be to limit your exposure with others.  If you do not have laundry facilities within your apartment you can still use the laundry facilities on your floor.  Only one person at a time should use the facilities at time and practice physical distancing as you go to and from.

How is mail delivery going to be handled?

  • Due to Federal postal laws the staff has limited access to assist with the mail delivery.  We would recommend you reduce your trips to get your mail, possibly one time per week and to maintain physical distancing of six (6) feet or more while you do this; to include only one person on the elevator.  If upon arrival at the mailboxes you see other people, stand back and wait your turn.  If you’d prefer to not leave your apartment all together, you can call the front desk and we will collect mailbox keys and bring mail to you as staff time allows.

How are grocery and produce orders being handled?

  • Basic groceries and fresh produce are available to order through Culinary Services.  We will supply a Grocery and Produce List with your four (4) day menu packet on the designated days when your dinner is being delivered.  The lists are also available outside of the Café.  You can return the lists along with your menu packet and the Culinary team who will sort, fill the orders and deliver them to your apartment.  There is also a bin outside the Café that they can be placed in.

How is trash being handled?

  • Place your trash outside your apartment by 10:00 am and the staff will collect and dispose of it.
  • Trash Rooms on each floor remain open, if you are able to place your trash down the chute on your floor feel free to do so.  Wash your hands thoroughly after you have completed the task.

How is recycling being handled?

  • At this time, we have suspended all recycling as a non-essential service.
  • Please do not put items in the bins, just put them down the chute or with your regular trash if staff is picking it up for you.

Can I shop in the Country Store?

  • The Country Store has been closed until further notice.

Can I still shop at the Café Market?

  • The store will remain open and available to one person at a time with physical distancing of six (6) feet or more while waiting.
  • The hours of operation of the Market are 8am – 10am and 1pm – 3pm.

Can I go to the Library?

  • Like the many other amenities on property where people are likely to congregate, we have closed the Library.

Can I go outside for a walk?

  • The Stay at Home order by the Governor understands the importance of exercise and self-care.  You can still go outside for a walk.  Maintain physical distancing of six (6) feet or more at all times.

How can I get paper products and personal items?

  • We have managed to get these types of items and they are available through the Café Market as supplies are available.  We continue to work on resupplying these every day.

How do I pay my Edenwald invoice?

  • Many residents are on ACH where bills are paid automatically through your account.  If this is not something you wish to do you can put the payment in the drop box as you normally do when you are coming down to check your mail.

What can I do if I need supplies Edenwald does not currently make available?

  • We have created a section at the bottom of the grocery list where you can put requests for items you are having difficulty getting.  If you list those items there, we will work to locate them.

What if I want to clean my apartment but I don’t have any supplies?

  • Housekeeping has put together several buckets of basic supplies, if you would like to do some general cleaning please call Lisa Minter at 410-339-6034 during normal business hours and she will arrange to have supplies brought to you.

What if I’m missing something or have an issue with my meal delivery, who can I call?

  • You can call the Valley Room at 410-339-6028 during the meal period.
  • You can also call the Café at 410-339-8837.


April 6, 2020

Dear Ladies and Gentlemen of Edenwald,

Though all predictions that the coming week (and several weeks) could be very difficult for the country and for senior living communities, I hope here at Edenwald we can continue to have a positive outlook and focus on the precautions that will keep our residents and staff safe.

As I drove in this morning, I heard a story on NPR reporting that over eighty (80) nursing homes throughout Maryland have positive cases of COVID-19.  Here at Edenwald, we’ve been blessed to be free of the virus within our healthcare units and though several people have had symptoms (not unlike any other day in any other year) all test results have come back negative.  Our focus needs to continue to be on following the most basic precautions.

  • Wash your hands, and thoroughly (20 seconds or longer) throughout the day and as you do tasks that have common area exposure.
  • If you are doing anything critical in the common areas such as picking up your mail or a few grocery items, use the hand sanitizer stations as you begin and complete any task.
  • Avoid touching your face.
  • If you cough please do so in to your elbow, covering your mouth to avoid the spread of droplets.
  • Maintain social distancing of six (6) feet or greater at all times.
  • Stay in your apartment unless you have a critical need to be out.
  • If you have a mask or scarf wear it and cover your mouth and nose when you enter the property or are in the common areas.

These are the actions that will keep you and the community safe.

Overall, as a community, our staffing levels continue to be very good and though we’ve had some staff sent home, or choose to stay home, out of extreme caution, to date only one staff person associated with the community has had a positive test; and we’ve just passed through that 14 day exposure window with no new cases emerging.

In healthcare we continue to implement every guidance put forward by the CDC, the Center for Medicare and Medicaid Services and the Department(s) of Health; and monitor the oversight of those precautions.

The Governor’s new order over the weekend requiring the extensive use of PPE in nursing homes is being reviewed and we’ll work with the various public health officials to determine what that means for us as an organization.

Our staff has been wearing appropriate PPE for several weeks within our healthcare units, and we began masking across Independent Living last week, as guided by the Department of Health.  The Governor’s order goes well beyond what would normally be used under similar conditions, given that we have no signs or symptoms within healthcare, so we’re assessing how we will meet that and continue to have adequate supplies for the long-term.  Fortunately, we are receiving supplies through the Department of Health as well as through our normal supply chains but we still want to be cautious and plan for the staff and resident’s long-term protection.  In addition, we are in daily contact with the Department of Health so will discuss this with them and plan accordingly.

I want to again express my gratitude for all of you; your kind words and support have meant a lot to me and the staff.  Every member of the team is working hard to support you under difficult circumstances and we certainly appreciate yours and your family’s feedback.  Our goal is to be responsive to everyone reaching out to us, but I want you to be aware that the volume of communication we are receiving is to a level that we can’t possibly respond to everyone or to incorporate every thought and suggestion in to what we are doing.  We are working our way through every email and phone call and will respond to those most critical first as we continue to oversee our daily operations.